Privacy Policy

Effective Date: October 16, 2025
Last Updated: October 16, 2025

Twin Lakes Church (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share personal information from visitors and participants (“Users”) of https://www.tlc.org and any related in-person or digital services (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Site/App or submit personal information.

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1. Information We Collect

Personal Information

We may collect personal information that you or your family voluntarily provide, such as:

• Name, mailing address, phone number, and email address
• Date of birth or age (when relevant for event registration or ministry participation)
• Emergency contact details
• Payment information (for donations, registrations, or purchases)
• Family or household relationships (for ministry coordination)

Information may be collected:

• Online through forms or registrations on our Site/App
• Offline at in-person events, services, or church programs

When information about minors is collected at in-person events, it is always requested from parents or guardians when possible. Any information recorded from offline forms and entered into our secure systems is protected and used solely for ministry-related purposes.

Non-Personal Information

We may collect non-personal data such as:

• Browser type and version
• Device type and operating system
• IP address and general location
• Site/App usage analytics

This information helps us understand trends and improve our digital services.

Cookies and Similar Technologies

We use cookies and similar tools to:

• Remember user preferences and login sessions
• Measure traffic and engagement
• Improve site/app performance

You can refuse cookies via browser settings, but some site/app functions may not work properly without them.

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2. How We Use Information

We use collected data to:

• Facilitate church programs, events, and communications
• Process donations, registrations, and requests
• Provide family and children’s ministry services
• Improve our Site/App and resources
• Send updates, newsletters, and ministry-related information (with opt-out options)
• Maintain church records and ensure safety within programs

We never sell or rent personal information.

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3. Children’s Privacy and Family Data

We are deeply committed to protecting children’s privacy.

• Our Site/App is not directed to children under 13 and does not knowingly collect information directly from children.
• Any information about minors is provided by parents or guardians as part of family records or event registration.
• When children’s data is entered into our digital systems (e.g., from in-person forms), it is stored securely, used only for ministry purposes, and never shared for marketing or commercial gain.
• If we ever learn that a child’s information was collected without parental consent, we will delete it promptly.
• Parents may review, update, or request deletion of their child’s information at any time by contacting us at info@tlc.org.
• We comply with applicable provisions of COPPA, KOSA, and California privacy laws, including CalOPPA, to safeguard minors’ data and promote family transparency.

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4. Your Privacy Rights (CalOPPA and State Law)

California residents — and all users — have the right to:

• Know what personal data we collect and how it’s used
• Request correction or deletion of personal data
• Opt out of communications or cookies
• Receive notice of material changes to this policy

We honor “Do Not Track” (DNT) browser signals.

To exercise your rights, please contact us at info@tlc.org or 831-465-3300.

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5. Data Security

We use appropriate administrative, physical, and technical measures to protect your data, including:

• SSL encryption on our website
• Secure cloud systems with access limited to authorized staff and volunteers
• Password protection, data minimization, and regular reviews

No system is 100% secure, but we strive to use industry-standard protections and continuously improve our practices.

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6. Sharing Your Information

We may share limited data:

• With trusted vendors or service providers (e.g., payment processors, email systems, event software) who help us operate our ministry
• As required by law, or to protect health, safety, or security

We do not sell or rent personal information, and we do not allow third parties to use our data for advertising or profiling.

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7. Third-Party Links

Our Site/App may include links to third-party websites or resources. These sites have their own privacy policies. We are not responsible for their content or practices.

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8. Retention and Deletion of Data

We keep personal information only as long as needed to fulfill ministry purposes or legal requirements.
Parents or individuals may request deletion of data at any time by emailing info@tlc.org.

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9. Photo & Media Policy

We celebrate community life at Twin Lakes Church and occasionally take photos or videos at services and events for ministry purposes.
We balance this with respect for privacy and safety — especially for children and youth.

Our commitments:

• Photos and videos are used only for ministry communications (e.g., slideshows, social media, newsletters, website, or printed materials).
• We do not identify children by name online without specific written parental consent.
• Sensitive settings (e.g., counseling, prayer, or safety-related programs) are never photographed.
• Parents/guardians may opt out of photography for their child at any time.

To opt out:
Email info@tlc.org or tell a ministry leader. We’ll flag your preference in our records, and event photographers will be informed to avoid photographing your child.

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10. SMS/Text Services (Video Devo Notifications, Event Reminders, Announcements)

We offer optional SMS/text messaging. By opting in, you agree to receive recurring automated messages (message frequency varies). Message & data rates may apply. Carriers are not liable for delayed or undelivered messages. Your consent is not a condition of purchase or donation.

Opt-in: We’ll send a confirmation message after you sign up.

Opt-out/Unsubscribe

• Text STOP to end SMS from that program. You’ll receive one final message confirming your opt-out.
• Text HELP for help.
• Unsubscribe links may also be included in messages where supported.

Program details

• Purpose: video devotional notifications, event reminders, and occasional church announcements.
• Frequency: varies by program and your interactions; we may adjust frequency over time.
• Contact for support: media@tlc.org (or reply HELP if supported).
• Number changes: If you change or transfer your mobile number, please reply STOP from the old number or notify us at media@tlc.org to avoid messages to the new owner.

Compliance notes (industry standards): We follow SMS best practices (e.g., clear opt-in, easy opt-out, honoring STOP/HELP) consistent with CTIA Messaging Principles and anti-spam laws; quiet hours and content restrictions apply per industry guidelines and platform rules. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes

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11. Updates to This Policy

We may update this policy occasionally. Changes will be posted here with an updated effective date. Significant updates may also be communicated via email or announcements.

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12. Contact Us

Twin Lakes Church
2701 Cabrillo College Dr., Aptos, CA 95003
📧 info@tlc.org
📞 831-465-3300

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13. Your Consent

By using our Site/App or participating in our programs, you consent to the terms of this Privacy Policy.

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